The new structure would leverage internal fund management capabilities through another division of the group, placing much less reliance on external funds and consequently providing a much improved and cost effective outcome for clients. Other potential benefits also include de-risking and streamlining the service operationally.
Our functional work stream approach
Due to the organisational structure and methodology required by the client, we created a functional work stream approach covering;
- Product Proposition
- Customer Experience, Marketing & Communication
- Legal & Compliance
- IT & Reporting
Additionally, we added a rationalisation of below-threshold accounts during which clients would be required to inject funds to bring their balance up to threshold or exit the service. Full rationalisation analysis of all 10k+ accounts was required prior the main managed services restructuring to minimise client outreach activity and prevent a poor client experience from multiple related client letters.
Outcomes of the restructuring
Overall the engagement with the client and the outcomes achieved were excellent.
M3S Consulting are well positioned with experienced and committed practitioners to support you in achieving your ambitions to improve the operating effectiveness and efficiency of your organisation. Just contact us, we are happy to discuss any aspects of service & proposition restructuring within the Wealth & Investment Management sector.